Your Denison Charter Specialist will have arranged all of the details of your charter so that once you step onboard the Crew is prepared and ready to cater to your every whim! They are there to make sure your experience is perfect. In turn, there are a few common courtesies to be aware of.
No Shoes Onboard
To avoid damaging the decks and interior flooring guests are typically not allowed to wear shoes onboard. This also prevents bringing dirt and dust inside from ashore. Some yachts will allow a particular type of soled-shoe, as long as they are new and for onboard use only. Check with your Charter Specialist regarding the yacht's shoe policy.
Generally smoking is permitted in designated areas, usually outside. Make sure to check with the Captain to confirm if and where you may smoke.
There are certain spaces onboard which may be "invitation only". Permanent yacht crews call the crew quarters home. Typically this area is separate from the guest spaces and many times has its own entrance. If for some reason you wish to see the crew quarters, check with your Captain first. Galley locations onboard yachts vary. Country style kitchens are great places to congregate and enjoy a cup of coffee while you watch the chef prepare your next meal. If the Galley is separate from the other areas onboard, it's best to check with the Captain or Chef to see if you may enter.
Prior to your yacht charter you will have filled out a food and beverage preference sheet. You can be as detailed as you like. If you prefer the Chef to get creative, make sure that at the very least you provided information about allergies and dislikes. The Crew will do everything possible to procure your preferences. If you have very specific and special requests it's best to let your Charter Specialist know well in advance so that everyone can work together to make them happen. Should you wish to eat ashore, let your Captain know so that the Chef will be made aware.
Your Charter Specialist will work with the Captain to create a fantastic itinerary before your charter. Of course once onboard you may decide to follow the route or take each day as it comes. If you would like to change course, discuss your wishes with the Captain. He is responsible for the safety of all onboard. The Captain will use his knowledge of the waters, and understanding of the yacht to decide whether a request can be met.
A yacht vacation is the perfect opportunity to have some family fun. Most yachts are equipped with the latest games and toys for kids. Check with your Denison Charter Specialist for a list of what is onboard so that if something is missing we can get it beforehand. Young children must be under the supervision of an adult in the Charter Party at all times. You may want to consider bringing a Nanny. The Crew is there to cater to your every wish but they are not babysitters.
It is vital that the line of communication is open between you and the Captain. Any changes you wish to make, questions, concerns, or issues should be brought to his attention. Unfortunately problems can arise. Should you find yourself in a situation where you are unhappy or uncomfortable and the Captain has not been able to provide a remedy, immediately contact your Denison Charter Specialist.
Gratuity is at your discretion. Industry standard calls for 10-20% of the charter fee, scaled up or down depending upon your satisfaction with the service onboard. Customarily the gratuity is given to the Captain and split evenly among the crew members, unless you specify otherwise. Keep in mind that even if you have not seen a crew member often during your charter, such as engineers, everyone has contributed to the success of your yacht vacation. The gratuity is usually given in cash or wired in advanced to your Denison Charter Specialist.